Workforce Development Manager

Manager, Workforce Development

The Brooklyn Chamber of Commerce is the sole borough-wide economic development and membership organization and is the largest and #1 ranked Chamber of Commerce in New York State.

Program Description:

Good Help is the free employment service offered to Brooklyn businesses. Good Help has been serving the Brooklyn business community for over 15 years. The Good Help program is a workforce intermediary which assists Brooklyn businesses with finding, hiring and retaining qualified employees. Good Help works with a variety of community based organizations, workforce training entities, offices of elected officials, colleges and technical training schools in an effort to source the most qualified candidates for member businesses. Good Help services include: posting open jobs, developing job descriptions, prescreening jobseekers, interviewing jobseekers, computer skills testing, referral and placement of potential jobseekers.

Position Description:

Reporting directly to the Vice President of Business Services the Manager will oversee and facilitate a portfolio of initiatives including our On-the-Job Training Program, Brooklyn Metal Partnership, Good Help On-the-Go and The Brooklyn Bridge to Employment Career Expo. The Manager will be responsible for mobilizing existing partners to generate new opportunities, while also working to source new clients through strategic outreach. We are looking for an entrepreneurial relationship builder that can balance working independently while collaborating across multiple teams. You will work closely with our members and community partners to proactively identify candidates to match with open job opportunities. The Manager will work to ensure all workforce programming are in compliance with contractual objectives and outcomes.

Duties and Responsibilities:

Managing and processing of Good Help job seekers by conducting screening interviews to determine compatibility with specified job requirements.
Working with referral agencies including community based organizations, employment and training providers and offices of elected officials to solicit appropriate candidates for open Good Help jobs.
Conduct interview and job search workshops for communities.
Attend all community partnership meetings.
Provide constructive feedback to referral agencies about candidates referred to Good Help through the use of approved internal systems.
Conduct field visits to Good Help businesses in an effort to determine job conditions; providing support to businesses for staffing and related workforce development business services.
Participate in both internal and external events as necessary, including job fairs, trade shows, networking events and seminars.       
Conduct outreach to businesses to increase the number of employers providing job openings to Good Help.


Essential Functions:

File reports maintain spreadsheets and develop collateral for all programs and services.
Manage and oversee the Chamber’s grant funded On-the-Job training program through the New York State Department of Labor.
Coordinate Good Help On-the-Go presentations in partnership with local community-based organizations, educational facilities, and elected officials
Facilitate the Chamber’s Brooklyn Bridge to Career Expo including:

Securing sponsorships and Key Note Speaker annually
Engaging employers to attend and offer job opportunities
Marketing the event to potential job seekers across the city

Coordinate The Brooklyn Metal Partnership Training Program, which includes:

Recruiting employers to participate in building curriculum and providing training
Hold regular partnership meetings to receive feedback and implement strategies for the training
Recruit participants
Manage the reimbursement to employers of trainee hours, supplies, materials, and shop overhead
Generate reports to funders on program progress

Maintain and provide direction for the Community Partner Council with a goal to centralize and streamline the candidate referral process from local workforce development entities to Good Help employers
Participate in the Workforce Development Committee to produce workshops, panel discussions, and info sessions critical to educating the Brooklyn business community around best practices.



Minimum 3-5 years’ experience in workforce development, staffing or human resources.
Must be able to communicate in a professional manner.
Strong follow up skills required.
Proven ability to build relationships and collaborate with others
Energetic, proactive and organized.
Must be proficient in MS Office (Word, Excel, PowerPoint, Access)
Excellent customer service and communication skills.
Self-motivated, with a strong ability to prioritize projects and follow up independently.
Team player who collaborates well with others and fosters positive interpersonal relationships.
Associates degree with a minimum of 5 years’ experience or bachelor’s degree with 3 years’ experience.

Please submit resume and cover letter to with the subject line “Manager, Workforce Development”